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Performance Support Tools and Systems |
Makela Performance can help you identify the tasks, problems, and decisions that your customers face and need help with. MPI can then create the most cost-effective resources and processes to provide that help. |
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Technical Documentation |
Technical manuals should help users accomplish tasks and solve problems. MPI can design and write manuals that really do that. |
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Modular Instructional Materials |
When training is necessary, it should focus on skill development, not just acquisition of information - know-how rather than know-about. MPI can develop real-world practice exercises, job aids, easy-to-follow procedures, troubleshooting guides, and tools for skills verification. Modular organization allows easy adaptation to specific customer needs and circumstances. |
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Instructor Training and Coaching |
The skills required to help users learn are not the same skills required to configure, install, operate, or maintain machinery or software that you sell. MPI can help your trainers learn how manage a learning environment, and be good coaches instead of public speakers - the Guide on the Side instead of the Sage on the Stage. |
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Training Management Support |
Can you justify hiring an employee with 25 years experience in customer training and support? You can probably benefit from having one around when you are facing key decisions or changes. MPI can help you structure your training and documentation capabilities, market your services, or establish a certification program for representatives. |
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Training and supporting customers and representatives can be a big challenge for a growing business. Training can place heavy demands on key marketing, sales, and technical employees, diverting their attention from their primary responsibilities. Inadequate training and support leads to dissatisfied customers, ineffective sales efforts, and lost profits. Makela Performance can:
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