Creating resources to help people perform tasks, solve problems,
and make decisions on the job.

Rich Makela

Engineer
Instructional Designer
Technical Trainer
Technical Communicator
Performance Consultant

Do your representatives and customers have the KNOW-HOW to make you look good?

Every business has its key people - its experts - with the know-how that enables the enterprise to succeed.

Likely those experts can't be in all the right places at all the right times.

Some of their KNOW-HOW can.

Makela Performance knows how to help technical experts articulate what they do and how they do it, and then organize that know-how into guidelines that enable others to perform tasks, make decisions, and solve problems.

Serving businesses of all kinds, especially:

Builders & Suppliers of
  Machinery
  Automation systems
  Industrial equipment & processes
  Telecommunications equipment

Manufacturing and processing industries

Telecommunications network operators

Suppliers of software for manufacturing, engineering or business processes